My personal experience with interviewing real estate agents

Interviewing a real estate agent to sell your home is the process of hiring a professional to work for you. The majority of home owners consider their homes, their largest asset. It is important to hire a real estate agent with the expertise, professionalism and guidance to sell your home with a positive outcome.

My personal experience with interviewing real estate agents left a lot to be desired. I am a Texas Realtor® and I am proud of my occupation and the real estate professionals I work with. We are an extremely hard working bunch of folks who take pride in what we do. Our customers are our priority. There is no boundaries for calling us or less than the best for performing what we are contracted to do. That said, I wish the whole world worked like my over achieving network.

I was put in the position to sell out of state properties where I am not licensed to perform as a real estate agent. Due to extenuating circumstances, I was put into a position to interview and hire real estate agents/brokers to sell these homes. Just like hiring a nanny, I was trying to hire an individual with my own work ethic, tenacity and perseverance. Instead, I met the following individuals:

Contestant #1 – I received a postcard, while in Florida, from a local real estate agent with accolades and photos of homes she had sold. I don’t know when she sold these homes nor do I know if she was everything the postcard proclaimed she was. My thoughts were that if she could afford the mail out, she must be experiencing a degree of success. I will never know because she never responded to my voice mail message requesting information.

Contestant #2 – Internet research yielded a list with the dominant listing agency in the local Florida community. This company also had the largest number of signs in front of homes. My voice mail message was not returned. I guess they are a busy bunch or never received my message.

Contestant #3 – I received another postcard from a local real estate agent. This postcard had a list of recent sales with the addresses. I called the agent and he answered the phone on the second ring. An appointment was made for the same day. He was on time and was dressed professionally. This true professional listened intently and took notes for matters important to me. He then answered each question,  briefly provided a history of success and promised to provide the services expected.

Contestant #4 – This individual was a referral from a friend. The friend had never used his services, but he was a known agent and neighbor. An appointment was made and he was on time and dressed the part. After introducing myself and offering him a seat, I never had the opportunity to say another word except, “Thank you for your time” when I was showing him the door to exit. This man provided comps that were not comparable. He talked non-stop without any hint as to what the commissions and fees were, his marketing methods or remarks about the house. In fact, he didn’t even look at the house.

Contestant #5 – I actually received a letter, in Texas,  from this real estate agent after he had seen that I terminated a Pennsylvania agents services. The letter included an impressive list of recently sold properties, marketing methods and sales strategies. An appointment was made and he was on time, dressed appropriately and was forthright in answering questions, offering professional guidance and a CMA (Comparative Market Analysis) for the property.

Contestant #6 – This real estate agent called me when she saw the “For Sale by Owner” sign in the front yard of the Pennsylvania property. I admired her tenacity in the attempt in obtaining a listing, but I informed her on the telephone that I was not going to sign a contract with her broker. I hung up the phone and an hour later, she and her broker were knocking on the front door. She was a new agent but doing all the right things for obtaining a listing contract, except listening to her prospective customer. “No” really did mean “No”. By the way, this brokerage charged a $250.00 fee, plus a commission which was higher than all of the other local real estate agencies.

Contestant #3 was hired to sell a Florida property. He was absolutely terrific. The buyer’s agent did not attend one follow-up appointment or return calls for days. Contestant #3 attended to all showings and inspections, even letting the buyers into the home to measure for furniture. The first time Contestant #3 and I met the buyer’s real estate agent was at the closing to receive her commission check. The title company informed the buyers when the closing was scheduled because they did not receive any response from the buyer’s agent.

I sold the house in Pennsylvania (FSBO). Contestant #5 would have been the real estate agent of choice for selling this home if I had run out of calendar to remain in Pennsylvania. The home successfully sold within one week. Contestant #5 was efficient with returning telephone calls and follow-ups. He is a strong communicator and great service is evident from his resume of success.

Many times, I have had to take on the role of both listing agent and buyer agent because the buyer agent didn’t have a clue as to what to do. Another problem I have personally witnessed is an individual with a real estate license but does not put the customer’s needs first. I have witnessed buyer agents leaving a closing to pick up children from school or run a personal errand. If you are a part time agent, represent yourself as such.  I’ve typed contracts for them and provided direction with routine processes.Their broker is paid a commission, as well as the real estate agent. Servicing my customer is the first and only priority. IMy personal experience interviewing real estate agents a it means a timely process to properly represent them but directing others on how to do their job, I’ll do whatever it takes.

A heartfelt appreciation is extended to all who assisted me when I was new to the occupation. Your patience is being paid forward with almost every transaction I am fortunate enough to pursue and capture. Thank you.

 

 

 

 

Just had to sell the house ourselves FSBO

If a local realtor, born and raised in the area, can’t sell your house and the prospective real estate agents you’ve interviewed are unable to listen, you may as well sell the house yourself.

My siblings and I were recently faced with the task of selling a property, located out-of-state. In fact, two of us live many states away. This home had been on the market through a local real estate agent for the better part of the year. To our knowledge, a hand full of people viewed the home. Follow up calls did not yield too much more information other than, ” the home needs work”.

Yes, the house was built in 1940. It did need paint and the floors were in need of something different. The MLS system allows more than 8 photos. The 8 photos featured included a gravel parking space and a street scene. The house has 3 bedrooms, 2 bathrooms, a 27 foot family room, formal living room,  formal dining room, covered porch, koi pond and full National Gravel Photo abasement. The listing agent didn’t think it was important to photograph the additional storage cabinets, built ins or landscaping. The MLS listing included 4 interior photos. She is still wondering why I terminated her contract.

Following specific guidelines in the broker’s agreement, I sent a written request to terminate the contract and mailed it, certified mail, return receipt requested. After receiving confirmation of receipt, the real estate agent has yet to follow-up with a call to me. She’s called other people, but not me. I would want to know why someone fired me!

The next article will include the process I initiated with interviewing a new real estate agent to sell this home. Buckle up – it’s almost a comedy routine for an HBO special.

Obviously, turning this home over to a real estate professional did not turn the results we were expecting. My brother and I flew and drove to the great Commonwealth of Pennsylvania to assess what the problem could be with selling this property.

A couple of gallons of paint, wall paper removal in one room and removing the carpet, which revealed almost perfect hardwood floors, I planted a “For Sale by Owner” sign in the front yard. A week of touch ups and the lawn being mowed did not constitute extreme changes. It was still the same house.

The home was sold one week later. How? You may ask? A day or two after my arrival, I attended a block party and talked to at least 25 neighbors and informed them that the house was for sale. I still remember their occupations, big hospitals, the municipality, a law firm, etc. I informed every retailer I visited during the first week and every customer waiting in line with me that there was a beautiful home on National Drive for sale. I made myself known to even the employees on the surrounding streets who were replacing the residential gas lines. Walking my dog each morning and night also yielded new acquaintances to inform there was a house available to move their friend or relative in to. I accomplished in one week something a local real estate agent was unable to accomplish.

I am a Realtor® with a Texas real estate license. I am unable to work as a Realtor® in Pennsylvania. This was a clear FSBO (For Sale by Owner) project. I did what any individual has the ability to do. It saved time, distance, fees, commissions and anxiety. We, as a team, just did it ourselves.

I do not advocate selling a home yourself unless you have a real estate background. Most home owners selling a home themselves lose as much as 30% of a qualified list price. They are unaware of all available negotiation tools and are unable to promote the home through many internet avenues available only to real estate professionals. The right Realtor® will provide the best guidance for selling your property.

National B

Realtors want you to call them

Never think you are interrupting a Realtor when you call with a question. Believe it or not, they are waiting by the telephone like a crazed teenage girl waiting for some over-sexed teenage boy to call them. This is a true fact. A Realtor depends on each and every telephone call to make their living. Too bad, if your call comes in when the Ellen show is on or they’re waiting in the Escalade, in line in front of the elementary school. (Why they drive one block from their home to wait in a line of cars and SUV’s, an hour in advance, to drive their child home is beyond my comprehension. Do they know how to walk down there and walk back?)

No question is mundane. Even if you are just being nebby and want to know information on a neighbor’s listing, a Realtor always has time to speak with you. Each and every conversation leads to a networking opportunity and a means of marketing. If a Realtor does not return your call, almost immediately – Call another Realtor. Real estate agents conducting their business in a professional manner will have a high interest in speaking to anyone interested in listing or buying a property. If you are just “thinking” about listing your property, call an agent for a comparative market analysis. Most agents will create this report for you at no cost. If an agent wants to charge you for the initial CMA, call another agent!

Call a Realtor to ask them what needs arranged in your home for a quick sale. Ask a Realtor how fast homes are selling in an area you’re thinking of purchasing in. A Realtor can calculate the monthly payment for financing your future residence. A real estate agent will know the interior and exterior paint colors in your area which dominate most sales. Call a real estate agent and ask! No real estate professional ever starved to death because they answered their phone during lunch or dinner. We actually understand that not every customer works 9:00 am to 5:00 pm, Monday through Friday! Calls are expected before and beyond “standard business hours”.

A Realtor worth their paycheck will be forthright and up front when telling you to pack up the nick-knacks and paint the fluorescent orange den a neutral color. Factual information will be provided to assist you when making an offer on a future home. A real estate expert representing you will be working for you. Don’t apologize for calling them. They are waiting, with baited breath, for you to call them!

A casual conversation with a Realtor allows insight into new avenues when you will be ready to move. Rapid changes in the real estate vertical have created different tools, creative outlooks and economic turns which may be very different than the last real estate transaction you may have participated in. The world is spinning faster. Changes within the industry are constant.

The value gained by calling a real estate professional can make a difference in thousands of dollars in your pocket. Take advantage of their expertise.