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My personal experience with interviewing real estate agents

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Interviewing a real estate agent to sell your home is the process of hiring a professional to work for you. The majority of home owners consider their homes, their largest asset. It is important to hire a real estate agent with the expertise, professionalism and guidance to sell your home with a positive outcome.

My personal experience with interviewing real estate agents left a lot to be desired. I am a Texas Realtor® and I am proud of my occupation and the real estate professionals I work with. We are an extremely hard working bunch of folks who take pride in what we do. Our customers are our priority. There is no boundaries for calling us or less than the best for performing what we are contracted to do. That said, I wish the whole world worked like my over achieving network.

I was put in the position to sell out of state properties where I am not licensed to perform as a real estate agent. Due to extenuating circumstances, I was put into a position to interview and hire real estate agents/brokers to sell these homes. Just like hiring a nanny, I was trying to hire an individual with my own work ethic, tenacity and perseverance. Instead, I met the following individuals:

Contestant #1 – I received a postcard, while in Florida, from a local real estate agent with accolades and photos of homes she had sold. I don’t know when she sold these homes nor do I know if she was everything the postcard proclaimed she was. My thoughts were that if she could afford the mail out, she must be experiencing a degree of success. I will never know because she never responded to my voice mail message requesting information.

Contestant #2 – Internet research yielded a list with the dominant listing agency in the local Florida community. This company also had the largest number of signs in front of homes. My voice mail message was not returned. I guess they are a busy bunch or never received my message.

Contestant #3 – I received another postcard from a local real estate agent. This postcard had a list of recent sales with the addresses. I called the agent and he answered the phone on the second ring. An appointment was made for the same day. He was on time and was dressed professionally. This true professional listened intently and took notes for matters important to me. He then answered each question,  briefly provided a history of success and promised to provide the services expected.

Contestant #4 – This individual was a referral from a friend. The friend had never used his services, but he was a known agent and neighbor. An appointment was made and he was on time and dressed the part. After introducing myself and offering him a seat, I never had the opportunity to say another word except, “Thank you for your time” when I was showing him the door to exit. This man provided comps that were not comparable. He talked non-stop without any hint as to what the commissions and fees were, his marketing methods or remarks about the house. In fact, he didn’t even look at the house.

Contestant #5 – I actually received a letter, in Texas,  from this real estate agent after he had seen that I terminated a Pennsylvania agents services. The letter included an impressive list of recently sold properties, marketing methods and sales strategies. An appointment was made and he was on time, dressed appropriately and was forthright in answering questions, offering professional guidance and a CMA (Comparative Market Analysis) for the property.

Contestant #6 – This real estate agent called me when she saw the “For Sale by Owner” sign in the front yard of the Pennsylvania property. I admired her tenacity in the attempt in obtaining a listing, but I informed her on the telephone that I was not going to sign a contract with her broker. I hung up the phone and an hour later, she and her broker were knocking on the front door. She was a new agent but doing all the right things for obtaining a listing contract, except listening to her prospective customer. “No” really did mean “No”. By the way, this brokerage charged a $250.00 fee, plus a commission which was higher than all of the other local real estate agencies.

Contestant #3 was hired to sell a Florida property. He was absolutely terrific. The buyer’s agent did not attend one follow-up appointment or return calls for days. Contestant #3 attended to all showings and inspections, even letting the buyers into the home to measure for furniture. The first time Contestant #3 and I met the buyer’s real estate agent was at the closing to receive her commission check. The title company informed the buyers when the closing was scheduled because they did not receive any response from the buyer’s agent.

I sold the house in Pennsylvania (FSBO). Contestant #5 would have been the real estate agent of choice for selling this home if I had run out of calendar to remain in Pennsylvania. The home successfully sold within one week. Contestant #5 was efficient with returning telephone calls and follow-ups. He is a strong communicator and great service is evident from his resume of success.

Many times, I have had to take on the role of both listing agent and buyer agent because the buyer agent didn’t have a clue as to what to do. Another problem I have personally witnessed is an individual with a real estate license but does not put the customer’s needs first. I have witnessed buyer agents leaving a closing to pick up children from school or run a personal errand. If you are a part time agent, represent yourself as such.  I’ve typed contracts for them and provided direction with routine processes.Their broker is paid a commission, as well as the real estate agent. Servicing my customer is the first and only priority. IMy personal experience interviewing real estate agents a it means a timely process to properly represent them but directing others on how to do their job, I’ll do whatever it takes.

A heartfelt appreciation is extended to all who assisted me when I was new to the occupation. Your patience is being paid forward with almost every transaction I am fortunate enough to pursue and capture. Thank you.

 

 

 

 

Just had to sell the house ourselves FSBO

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If a local realtor, born and raised in the area, can’t sell your house and the prospective real estate agents you’ve interviewed are unable to listen, you may as well sell the house yourself.

My siblings and I were recently faced with the task of selling a property, located out-of-state. In fact, two of us live many states away. This home had been on the market through a local real estate agent for the better part of the year. To our knowledge, a hand full of people viewed the home. Follow up calls did not yield too much more information other than, ” the home needs work”.

Yes, the house was built in 1940. It did need paint and the floors were in need of something different. The MLS system allows more than 8 photos. The 8 photos featured included a gravel parking space and a street scene. The house has 3 bedrooms, 2 bathrooms, a 27 foot family room, formal living room,  formal dining room, covered porch, koi pond and full National Gravel Photo abasement. The listing agent didn’t think it was important to photograph the additional storage cabinets, built ins or landscaping. The MLS listing included 4 interior photos. She is still wondering why I terminated her contract.

Following specific guidelines in the broker’s agreement, I sent a written request to terminate the contract and mailed it, certified mail, return receipt requested. After receiving confirmation of receipt, the real estate agent has yet to follow-up with a call to me. She’s called other people, but not me. I would want to know why someone fired me!

The next article will include the process I initiated with interviewing a new real estate agent to sell this home. Buckle up – it’s almost a comedy routine for an HBO special.

Obviously, turning this home over to a real estate professional did not turn the results we were expecting. My brother and I flew and drove to the great Commonwealth of Pennsylvania to assess what the problem could be with selling this property.

A couple of gallons of paint, wall paper removal in one room and removing the carpet, which revealed almost perfect hardwood floors, I planted a “For Sale by Owner” sign in the front yard. A week of touch ups and the lawn being mowed did not constitute extreme changes. It was still the same house.

The home was sold one week later. How? You may ask? A day or two after my arrival, I attended a block party and talked to at least 25 neighbors and informed them that the house was for sale. I still remember their occupations, big hospitals, the municipality, a law firm, etc. I informed every retailer I visited during the first week and every customer waiting in line with me that there was a beautiful home on National Drive for sale. I made myself known to even the employees on the surrounding streets who were replacing the residential gas lines. Walking my dog each morning and night also yielded new acquaintances to inform there was a house available to move their friend or relative in to. I accomplished in one week something a local real estate agent was unable to accomplish.

I am a Realtor® with a Texas real estate license. I am unable to work as a Realtor® in Pennsylvania. This was a clear FSBO (For Sale by Owner) project. I did what any individual has the ability to do. It saved time, distance, fees, commissions and anxiety. We, as a team, just did it ourselves.

I do not advocate selling a home yourself unless you have a real estate background. Most home owners selling a home themselves lose as much as 30% of a qualified list price. They are unaware of all available negotiation tools and are unable to promote the home through many internet avenues available only to real estate professionals. The right Realtor® will provide the best guidance for selling your property.

National B

Technologically illiterate

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There is a general assumption sitting out there conveying the idea people over 40 are technologically illiterate. I thought this was extreme bias until I moved to a small Northeast Texas town. It appears to be rampant in major metropolises as well as rural areas.

My sister is, let me think how old my sister is, 55 years old. She is an event planner in a small suburbia outside of Pittsburgh. This family owned company still writes all appointments down on a large wall calendar and manually maintains all accounting in a ledger book. She does not utilize email, text or electronic communication with any vendors. She still calls and visits the local bakeries for cakes and pastries, often carrying photos of what the customer wants. She is unable to switch employers because she is technologically illiterate. Her boss is a control freak and wants no changes to the system. My lovely sister does not want to learn how to access the internet, nor does she have any interest in doing so. For her occupation and stage of life, it is socially acceptable for her bliss to continue. Keeping staff uneducated and in the dark seems to work for entrepreneurs.

The few people I have met in Paris, Texas seem to have the same lack of communication skills. I still have a Houston area code telephone number. When sharing my phone number, I am often informed, they are unable to place a long distance call to me from home or work. Either their employer does not allow (control and being cheap) long distance calls or their mobile phones have extremely limited regional service. It is more often than not, they inform me they do not know how to text nor do they have the capability. These are not retired or stay at home housewives. These are “business people”.

I interviewed for a professional position, a few years back, with a snot nosed twenty something. During the interview, he held up a Blackberry and informed me everyone employed there is required to keep their appointments electronically. He also went on to say the learning curve for programs they used, MS Office Suite, would take time to learn. When he finished making his assumptions and was arrogantly quiet, I told him to hand me his laptop so I could take it apart, reprogram the hard drive and put it back together. He seemed kind of shocked. He went on to explain his mother didn’t know anything about computers. While he was blabbering, my Blackberry was vibrating. I took it out of my purse, checked it and put it back – in the middle of an interview. I never would have done this if I wanted the position. I told him his mother never taught 60 people how to convert manual files to an electronic system in the 70’s either. His mother didn’t convert a financial institution from a manual accounting system to a zero paper system in 4 days, which included placing a PC on every desk and personally training everyone the fabulous benefits of every MS Office program available, including PowerPoint presentations. I am quite sure his mother had “other” talents. By the way, the interviewer and his company went bankrupt within the year. One of my friends got the job I interviewed for and she is still unemployed to this day.

Back off with embracing the idea, old people don’t know what to do with a PC, tablet or any other “hand-held device”. My father was in his 70’s and was more PC savvy than most people I have done business with. After he died, and I figured out his password, I brought his PC up to see eagles flying, flags waving and hearing the Marine Corps hymn playing full blast on his computer. He thrived on researching ship manifests for immigrant relatives, replaced drives in his CPU and conducted all business electronically on the PC. I still miss his emails and humor and most especially him-very dearly.

People do not like change. It is easier to be oblivious. Their world will remain ever so small without the advantages of world-wide access. It also cost a few bucks to be connected to cyber space. I view it as a necessary utility fee, like electricity!  Don’t get me started with how we are all being gouged for fees. I remember paying $.25/minute cell phone service. My boss would imitate how fast we would convey information when calling him. When the cost changed to the plans we have now, everyone relaxed and spoke in full sentences.

I am too nebby not to know what is going on out there. I am so afraid of missing something. The sad thing is – a lot of people still don’t know – they don’t know.

 

 

 

New Age vs Old Age Employmemt Challenges

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Unemployment is difficult enough. If your previous employment spanned many, many years – the process is similar to getting a divorce after the silver anniversary. The interview process is in the same category as “What do I wear on the post-divorce first date and am I expected to sleep with them?”

Without going into the world viewing youth as intelligence and aging as demented, crazy and invisible, the interview process is arduous, at best. Interviewers are getting younger as you age in the lobby, surrounded by people your kid’s ages. Especially for the first five or six interview outings, you are most likely over dressed and lacking a nose ring. Your wrinkles and graying hair are secondary to the archaic briefcase or portfolio under your arm. Shoes with buckles and shoestrings are passe’. A good pair of flip-flops or any shoes made of rubber and dirty toenails are available for viewing. The employment opportunities for this scenario are not blue-collar. They are actually professional sales, financial and technological positions.

I had been laid off, for the first time in my long-term professional life, after the age of 40. One interviewer, who appeared to have just rolled out of couch, held his Blackberry up in front of me and asked, “Do you know what this is?” Another wiseass asked if I knew how to turn a laptop on. I informed him that I had the capability of not only turning it on, but take it apart, put it back together and re-program the entire thing. I guess he didn’t like my response because “Tiffany Cleavage” in the lobby, got the job. One of my friends, a current employee with this up and coming executive, was seeking new employment but was in desperate financial straits and stuck. She was also ten years younger than I was.

Being a bit outspoken, follow-up to an interview, always yielded jolly propaganda. I always asked what my deficits may have been. The ones who didn’t blow smoke gave me some true insight such as:

  • You look like a banker
  • I couldn’t picture you unloading product from an 18 wheeler – (This was not in the job description or mentioned during the interview!)
  • You would have my job in a day or two and I couldn’t risk hiring you.

One employment opportunity resulted in four interviews. The first three “show and tells”  allowed the escalation of executives a chance to increase expenses by flying into Houston from Boston – otherwise, they would have flown me and/or the other candidates to Boston! The position, up for grabs, was highly compensated and possessed an upper echelon profile. An assessment after Interview #2 yielded that I had an “extreme sense of urgency”! During the process, the company recruiter would telephone me and discuss the previous appointment and inform me of the “going forward” recommendation for yet another go around. A Don Draper, Mad Men type conducted interview #4.  He was the epitome of a well upholstered “suit”. Five minutes into the engagement, he mocked my responses which included one of my hand gestures. Looking back, I wished it had been one of my other hand gestures. He challenged each one of my replies to his questions in a most derogatory and demeaning manner. Fifteen minutes later, as the hair on the back of my neck stood up, I backed my way to the conference room exit while he continued to prattle. I ended the interview.

The recruiter called a few hours later. She asked why I exited the interview early. I gave her the generic response that I was not the right candidate for the position. She informed me that my competition for the job was only one other person. Again, I told her it was not a “good fit”. A few days later, she called me again. She was insistent in knowing why I left the interview. Was it my place to inform her Mr. Suit intuitively appeared a predator, woman-hater, wife beater and general asshole? Yea, Baby, I could just imagine a cross-country travel rendezvous business trip with him as my vice-president! The telephone conversation created the instantaneous response reflex of:

  • Do I assassinate his character and risk a lawsuit?
  • What are the benefits of telling the recruiter something she already knew?
  • Did she really want to hear my conclusions based on life experience, knowing of a bunch of gems like him and intuition?

I made a business quick wit and allowed the recruiter to conclude the outcome with the results of the process. A lot of time, money, travel, and dry cleaning expense to have a qualified candidate turn them down when the horses were coming around the bend and headed for the straight a way. They’re smart people. I think this may have been a déjà vu.

Appropriately, each of us knows when we are qualified and age was a non-hire condition. My personal experience with the hiring process yields the following direction with the interview process:

  •  Do not use Old Spice or Youth-Dew fragrances.
  • Do not be late – Especially a whole day.
  •  Do not have your significant other drive you and wait with the kids in the reception area.
  • Keep the cocktail wear for bar mitzvahs, wedding receptions, glamour shots and family portraits –  Send a photo to the Ellen Show.
  • Stay awake and sober for the interview.
  • Be yourself.
  • Be true to yourself.