May 22, 2013, I had Directv installed. My husband was recuperating from open heart surgery and was housebound. We had a very expensive roof antenna and Roku set-up. I thought Directv would offer additional entertainment. My precious husband died a week later.
Directv required a two year contract with a guaranteed monthly fee for the first year. I knew I’d get rattled and screwed over this combination. Due to additional emergencies and business travel, I did not watch television at my residence for approximately 18 months of the the two year contract. The monthly fees more than doubled in year two.
The programming sucked big time. The over inflated number of channels is due to the inordinate number of shopping channels. No one needs another ShamWow. HLN has Nancy Grace sensationalized screeching babble. What happened to actually being able to watch the news headlines? MTV used to play music videos. Every time the wind blew rain on the satellite, the programming disappeared from the television. This is frequent when residing in tornado alley.
So, I religiously paid exorbitant monthly fees ($1,526.88 total) for a substandard service. On May 22, 2015, at 9:00 am, I called Directv to cancel the subscription. Oh, yeah, I should’ve known better than to think this was going to be seamless.
I was disconnected from the audio response unit 3 or 4 times before getting the “Retention Specialist” on the line. “Habeeb” wanted to know my viewing interests. I informed Habeeb my wish was to cancel the service. After verifying the contract had expired, he offered me HBO and a $10.00 a month discount. I told Habeeb I cancelled HBO in the 90’s because it only showed “Somewhere in Time”, starring Christopher Reeves. Habeeb then politely asked for me to hold and promptly transferred me to “Angela” an Account Executive. I politely informed Angela that my wish was to cancel the service. She threatened me with an extortionate fee if I did not return the Directv equipment! I asked for the address and stated I’d be willing to drive the 380 miles to personally deliver it. She asked if I realized I would’nt be able to watch Directv if I sent it back? Who does this woman talk to on a daily basis?
After finally confirming the service was cancelled, effective immediately. I thought it was the end of the saga. Oh, no, less than 4 hours later, “Larry” another Account Executive telephoned and told me he didn’t want me making a hasty decision. I told Larry to cancel the service.
Two telephone calls followed the next day and two telephone calls the next day. Day 3, I informed the Executive Associate Retention Specialist Supervisor that my intention was to file harassment charges because I had informed each Directv caller to take me off of the retention and post retention call lists.
Then the billing invoices started to double up. I paid the last current bill. Then, immediately after cancellation, I received another invoice. I paid it. Then, I received a bill for $2. 28. Thinking it was a prorated amount for one day of service, I paid it. Then, I received a call informing me I had a credit balance of $82.24. FYI, you are actually paying for services in advance of receiving them. I told this caller that Krogers does not make me post $100.00 at the door before choosing my groceries.
Directv does not issue checks for credit balances. They issue a prepaid debit card from citi. In order to receive your own money, you have to wait 2 weeks with baited breath by the mailbox for this prepaid card. When the card is received, you have to call to activate the card. Now, citi has all of my contact information on their file. When can I expect them to be hacked? After calling citi to activate, you are required to again register online at their website. The only way to receive your own money back is to share your checking or savings account information with these clowns. They asked for all personal identification that was not already on file, except photos of my oldest child’s 20 tattoos.
The transaction should be completed in 2 to 3 business days, via ACH. This account was cancelled almost 2 months ago.
I have since moved. Purchased 3 portable antennas at Best Buy for $24.99 each, on sale. Each television picks up over 40 local stations. Roku offers almost everything available on the Directv service including “The Profit”,” Diners, Drive-ins & Dives” and “Lucky Dog” – which is my dog’s favorite show.
BTW – Directv has extremely polite service representatives. They are just doing their job. It is the desperate corporate policy late in reinventing future innovations.